Job Title: Front Desk Guest Service Agent Department: Front Office Reports To: Front Office Manager / Hotel Manager Location: Courtyard Marriott – Boone, NC Employment Type: Full-Time / Part-Time Shifts: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, and Night Audit 11:00 PM – 7:00 AM About Us: We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within — every leader at this property has worked their way up from positions like this one. Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team. Position Summary: The Front Desk Guest Service Agent is the fulcrum of our property—the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry. Key Responsibilities: • Answer incoming phone calls promptly and courteously • Make, modify, and confirm guest reservations accurately • Check guests in and out efficiently while providing a warm welcome and farewell • Handle guest complaints and requests with professionalism and care • Adhere strictly to Marriott’s Steps of Service and brand standards • Manage transactions accurately using the property management system • Oversee stocking and cleanliness of The Market area • Assist guests by providing information about local attractions, dining, and directions • Collaborate with all departments to ensure seamless guest experiences Requirements: • Previous hospitality experience is a plus but not required • Positive attitude, strong communication skills, and commitment to excellent customer service • Ability to work various shifts including day, evening, and night audit • Dependability and ability to multitask in a fast-paced environment • Basic computer skills and comfort learning property management software Perks & Benefits: • Great associate discounts on hotel stays and dining worldwide • 401(k) plan, health insurance, and paid vacation available after one year • Overtime and holiday pay at time-and-a-half • Cross-training and promotion opportunities within the hotel • Supportive culture valuing work-life balance • A proven path for career growth—leaders at this hotel started in roles just like this one Why Join Us? This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.