Provide exceptional customer service to internal and external customers by serving as a welcoming and knowledgeable first point of contact. Create positive experiences for visitors, employees, vendors, and callers by addressing inquiries, resolving issues, coordinating requests, and ensuring efficient front-office operations. Demonstrate a proactive, service-oriented approach with a focus on problem solving, communication, and attention to detail. Key Responsibilities • Serve as the first point of contact for visitors, vendors, customers, and employees, providing a professional and welcoming experience. • Answer, screen, and direct incoming phone calls, emails, and inquiries in a timely and courteous manner. • Listen actively to customer concerns, identify solutions, and follow through to ensure issues are resolved effectively. • Coordinate office requests and support services, serving as a resource for employees and external partners. • Process orders and requests for business cards, name badges, office supplies, and other administrative services. • Assist with scheduling, visitor management, and vendor coordination activities. • Support day-to-day office operations to ensure a positive and productive workplace environment. • Monitor building access and assist with visitor and contractor check-in procedures in accordance with company safety and security guidelines. • Respond appropriately to urgent situations, escalating concerns to the appropriate resources when needed. • Complete special projects and administrative tasks as assigned. • Collaborate effectively with team members to ensure assignments are completed accurately and on time. • Contribute ideas for improving customer service processes and enhancing the overall employee and visitor experience. Skills, Knowledge and Experience Education: • High school diploma or GED required. • Associate degree or related coursework preferred but not required. Experience: • Previous customer service, hospitality, retail, administrative support, or receptionist experience preferred. • Experience working with multi-line phone systems preferred. • Basic proficiency with Microsoft Office applications, including Outlook, Word, and Excel. Functional/Technical Knowledge, Skills and Abilities Required: • Strong customer service mindset with a genuine desire to help others. • Excellent verbal and written communication skills. • Demonstrated problem-solving ability and sound judgment. • Ability to remain professional and composed while handling multiple priorities. • Strong organizational skills and attention to detail. • Ability to take initiative and work independently. • Strong interpersonal skills and the ability to build positive relationships with employees, customers, and visitors. • Ability to adapt to changing priorities and respond effectively to unexpected situations.