PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do. Responsibilities • Contribute as a member of delivery teams for design, business case development, and testing • Develop detail design artifacts including page, form, and service descriptions • Participate in the detail design process to include research, note taking, and writing • Assist in conducting Joint Application Design (JAD) sessions • Assist in mapping requirements to designs, maintaining traceability through design stages • Collaborate with cross functional teams for optimal solutions • Support the management of client expectations through day-to-day interactions with clients • Provide thought leadership for improved business solutions for PTP customers • Guide client understanding of proposed solutions and the business value they will bring • Collaborate with client counterparts and resolving comments and issues • Help in controlling design scope • Write and execute test cases, including creating or finding test data • Own and drive the completion of project deliverables Requirements • 4+ years of business consulting experience, with 2+ years on large-scale projects • Expertise in writing page, form, and service designs using Microsoft Word • Expertise in creating page mockups using Microsoft Visio • Proficiency in tracking deliverables and items using Microsoft Excel • Strong attention to detail • Ability to run queries • Proactive approach to drive deliverable completion • Experience working in large, complex client environment • Ability to develop business strategies based on analytical skills and business knowledge • Experience participating in web application design sessions with client staff Desired Experience • Experience with Microsoft Azure DevOps • Experience facilitating client design sessions • Experience with Microsoft Teams • Experience with Microsoft OneNote • Experience with Microsoft Axure Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.