PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities • Facilitate JAD sessions with customers • Define and document detailed business and technical requirements • Design and architect CTI based solutions to meet requirements • Lead a team of engineers in implementation activities • Expert hands-on experience with Genesys installation, configuration and development • Work closely with Project Managers to ensure on-time, quality delivery • Assist sales team with customer meetings and technical presentations • Mentor other technical team members Requirements In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with: • Genesys Routing solutions • Genesys Reporting • Genesys Voice Portal • Genesys SIP Server • Genesys eServices Desired Experience • Genesys iWD • Genesys Workforce Management • Genesys Desktop (iWS, WDE and WWE) • Genesys Interaction Recording • Genesys Rules System • PBX to Genesys SIP Migration • J2EE (Java, Servlets, JSP, EJB, JSF) • .NET (C#, ASP.NET, ADO.NET)