PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities • Provide testing using best practices to achieve more “complete” testing of a large scale IVR application • Help mentor team in QA best practices • Identify areas for automation and write automation scripts • IVR application and environment operations • IVR test planning and test sets • Executing and tracking functionality tests by voice and other methods • Improve test documentation and auditing practices Requirements • Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring • Familiarity with: • Test automation (e.g., Cyara) • Junit • JMeter • Selenium Desired Experience • IVR application familiarity (speech & DTMF systems) • Any experience with major Asian or European languages useful • Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara) • J2EE (Java, Servlets, JSP, EJB, JSF) • Tomcat