PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities • Manage all aspects of the project delivery including project schedule, scope management, risk management, scheduling resources, setting goals and priorities, and reporting project status • Ensure engagements are on time, on budget and exceed quality expectations • Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations • Establish and maintain quality relationships between our clients, strategic partners and third party providers • Achieve profitability goals by providing high-quality and efficient delivery services • Conduct JAD sessions and document requirements for CX solutions Requirements • 3+ years relevant experience managing projects related to contact centers, self service, and CX • Understand the end-to-end expectations for lift and shift projects and activities • Excellent written and oral communication skills • Excellent presentation skills • Understanding of system architecture • Expert in the use of MS Office and MS Project • Self service (voice and digital) application familiarity • Proven ability to work under pressure within a team and in isolation Desired • Experience managing implementations of Genesys or cloud based contact center platforms • Top tier management consulting experience • Project Management Certification, e.g. PMI • Experience with Wrike