PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Testing Team Lead to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. The successful candidate will demonstrate an ability to champion the customer experience, demonstrate skill in managing multiple functional area interests, and have a demonstrated skill set and passion for testing. Tasks and Responsibilities • Effectively leading a small team of testers to meet project deadlines • Planning web and IVR test efforts to complete the customer experience • Developing and leading others to develop test plans (test cases and test scripts) • Identifying testing efforts required based on design documents • Balancing test resources across multiple functional areas and releases • Working with project tools (Microsoft TFS) for test management, and reporting, and daily execution, and training others where needed • Identifying areas for test automation and develop test automation configuration and scripts • Holding and leading test review meetings with clients and staff • Anticipating tasks to meet schedule deadlines and resolving issues to avoid delays • Monitoring test progress by constantly assessing the work assigned to each of the resources and re-balancing or re-allocating as required • Conducting test team meetings and presenting testing status to managers • Creating a fun and conducive working environment for maximum throughput Required Skills • Bachelor's degree in a Computer Science, IT Management, or related field • Minimum 4 years of experience planning, executing, and reporting test efforts • Minimum 4 years of experience writing test cases and test scripts for web applications • Experience with QA strategies and best practices for web application testing • Experience writing SQL queries to condition and access test data and to validate results • Strong interpersonal communication skills and an ability to lead client meetings and reviews • Excellent verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts (technical and non-technical) Desired Skills • Previous State of California government testing experience • Experience with Microsoft Team Foundation Server or Azure DevOps ALM tools, including Microsoft Test Manager or Azure Test Plans • Experience with IVR (Interactive Voice Response) testing