Position: Customer Service & Billing Representative (Auburn, Alabama) Join Prewett Pest Control as a Scheduling & Customer Service Specialist at our corporate hub, where you'll support service center operations and help serve customers throughout the state. This position requires someone who is customer-focused and has exceptional problem-solving, organizational, and communicative skills. This position is ideal for someone who enjoys helping customers and has a natural talent for uncovering customer needs and offering relevant solutions. Our service team is integral in growing and supporting Prewett Pest and its multiple locations across the state. This is a ground-floor opportunity to be part of a fast growing company, with a pathway to professional and career development. Who is Prewett Pest Control? Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four years—with a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast. Our Core Focus: We strive to create value with every customer, team member, and partner interaction. Our Core Values: Passion, Excellence, Adaptable, Creativation, Ownership (PEACO) Compensation & Perks • Base Salary + Bonus + Benefits • Base Salary: $40k - 50k (based on experience) • Bonus/Commission opportunities include: • Monthly Bonuses • Annual Bonus • Quarterly Promotion Incentives • Sales Commissions • Award trips/Recognition • Advancement opportunities offered through the Prewett Development Program • Blue Cross/Blue Shield Health, Dental, & Vision Insurance • Retirement plan + employer matching Key Responsibilities • Facilitate customer communications, including inbound customer calls, emails, or chats with professionalism and efficiency • Schedule and manage service appointments for field service professionals with a prioritization of timeliness and route efficiency • Assist existing customers with rescheduling of service appointments • Resolve customer inquiries and issues promptly, ensuring customer satisfaction • Proactively identify customer needs and recommend additional products or services that add value • Educate customers on available features, upgrades, or complementary offerings • Achieve cross-sell and customer satisfaction targets • Document all customer interactions and sales activities in CRM systems • Collaborate with sales and marketing teams to stay informed on new offerings and promotions • Maintain a strong knowledge of company products, services, and customer benefits • Contact customers via phone, email, and mail to collect on overdue accounts. • Research and resolve account discrepancies and billing issues. • Work collaboratively with the customer service and billing teams to resolve account issues. • Meet or exceed individual and team collection targets. • Provide regular updates to management regarding delinquent accounts and collection efforts. What skills and experience are required? • High school diploma or equivalent • Must be professional in appearance, with excellent communication skills, friendly disposition, and ability to effectively communicate with a diverse population • Excellent organizational skills • Ability to multi-task • Strong problem-solving skills are required • Pass a pre-employment drug screen What makes you stand out? • Prior call center or office customer service and billing experience • Experience in service-based routing, billing & collections, and appointment scheduling • Associate's or bachelor's degree