We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success. Key Responsibilities • Responsible for creating an unrivaled customer experience for all clients. • Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression. • Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently. • Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources. • Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records. • Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding. • Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies. • Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas. • Process client payments, verify insurance information if applicable, and provide receipts or invoices as required. • Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care. • Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations. • Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels. • Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients. • Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations. • Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials. • Perform additional administrative tasks as assigned by the management team. Skills, Knowledge, & Expertise • Exceptional written and verbal communication skills. • Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment. • Social media management experience. • Ability to function independently with minimal supervision. • Ability to work well independently, in a team environment, and with remote employees. • Team player mentality. • Strong sense of ownership and urgency. • Extremely detail oriented. • Self-starter and passion for learning. • Strong organizational skills and ability to multi-task in a fast-paced environment. Education and Experience • Bachelor’s degree or comparable industry experience preferred. • Medical CRM/Zenoti experience is a plus. • Ideally looking for someone who can work on T, Thur, Fri and Saturdays (rotational saturdays, hours will flex weekly) Benefits • Employee Assistance Program (EAP) Resources • Employee Service Allowance • 50% Employee Retail Discount • Friends and Family Discount • Team Member Referral Bonus • Wellhub Membership