We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business. Key Responsibilities • Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients. • Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment. • Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies. • Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review. • Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery. • Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care. • Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage. • Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio. • Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities. • Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service. • Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention. • Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements. Skills, Knowledge, & Expertise • 3+ years management experience. • Exceptional written and verbal communication skills. • Ability to thrive in a fast-paced, client-service-oriented collaborative team environment. • Social media management experience. • Ability to function independently with minimal supervision. • Ability to work well independently, in a team environment, and with remote employees. • Team player mentality. • Strong sense of ownership and urgency. • Extremely detail oriented. • Self-starter and passion for learning. • Strong organizational skills and ability to multi-task in a fast-paced environment. • Medical CRM/Zenoti experience a plus. • Bachelor’s degree or comparable industry experience preferred. Benefits • 15 Days Paid Time Off • 13 Paid Holidays • Medical, Dental, and Vision coverage • Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid • 401k Employee Contribution • 401k Employer Match • Employee Assistance Program (EAP) Resources • Employee Service Allowance • 50% Employee Retail Discount • Friends and Family Discount • Team Member Referral Bonus • Wellhub Membership