Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, EMS has the perfect role for you! As a Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing. Key Responsibilities Team Collaboration: • Work harmoniously with your colleagues, fostering an inclusive and supportive team environment. • Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals. • Share knowledge and skills to support and train both new and existing team members. Operational Excellence: • Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures. • Accurately process transactions, handling various payment methods with efficiency. • Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked. • Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice. • Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience. Customer Engagement: • Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions. • Address customer inquiries and concerns promptly and professionally, ensuring a positive experience. • Represent the EMS brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all. Sales & Performance: • Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace. • Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential. We would love to meet someone who is • Committed to delivering outstanding customer service. • Passionate about retail and eager to share that enthusiasm. • Excellent communicators with a friendly and approachable demeanour. • Energetic, driven, and determined to complete tasks effectively. • Team players who are reliable and trustworthy. What's in it for you? • Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary. • 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports • A stable, successful and supported environment • Length of service awards You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change! INDUS