TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation. This is an ONSITE position based in Blaine, WA. The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting. Key Responsibilities: • May greet and check-in applicants. • Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance. • Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person. • Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program. • Check applicant-supplied information by accessing government databases. • May need to escort applicants to designated locations • Provide performance reports. • Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff. • Schedule interview appointments in the Trusted Traveler Programs Internal. • Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information. • Assist the public with membership card activation. Minimum Requirements: • U.S. Citizen. • Willing to go through an intense background check. • Active Tier 4 Public Trust, or the ability to obtain and maintain one. • High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education. • Two (2) years of general administrative experience with customer interface. • Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio). • Two (2) years of related undergraduate study may substitute for experience.