Front Office Supervisor Department: Front Office Reports To: Director of Front Office / Front Office Manager Status: Full-Time | Hourly Join Our Team – Where Service is a “Yes” Culture We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy. As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality. What You’ll Do Lead Front Office Operations • Oversee daily front desk operations, ensuring accuracy in all financial transactions • Reconcile and verify revenue, payments, taxes, and adjustments • Review and balance daily reports across rooms, F&B, and other outlets • Investigate and resolve discrepancies with attention to detail • Support smooth transitions between operational days Drive Guest Experience Excellence • Deliver a seamless check-in and check-out experience aligned with brand standards • Personally engage with guests to ensure satisfaction and resolve concerns promptly • Recognize and honor Member's benefits, ensuring all benefits are delivered • Maintain a strong presence in the lobby to support service and team performance Supervise & Develop the Team • Lead, coach, and support front desk associates and night audit team • Ensure professionalism, accountability, and service consistency • Act as a role model for guest engagement and problem resolution Ensure Brand Compliance & Performance • Uphold brand standards including response times, guest engagement, and loyalty recognition • Monitor mobile check-in/check-out, guest cases, and service metrics • Ensure all interactions reflect our commitment to personalized, anticipatory service Act as Manager on Duty • Oversee hotel operations during assigned shifts • Respond to guest issues, emergencies, and operational needs • Ensure safety, security, and service continuity at all times What We’re Looking For • Previous Front Office or hotel operations experience (supervisory experience preferred) • Strong leadership, communication, and problem-solving skills • Detail-oriented with a solid understanding of hotel financial processes • Passion for guest service and creating memorable experiences • Ability to work flexible schedules including evenings, weekends, and holidays