About Us At the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that’s where you come in. Position Summary This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week. As a hotel guest service representative, you’ll be the first point of contact for our guests. You’ll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand’s service standards. Key Responsibilities • Greet guests with warmth and professionalism upon arrival • Perform check-in and check-out procedures efficiently • Manage room assignments, keys, and reservations • Handle guest requests, questions, and concerns promptly • Process payments accurately (cash, credit cards, etc.) • Coordinate with housekeeping and maintenance teams • Maintain a clean and organized front desk area • Uphold hotel security and confidentiality standards • Assist with concierge tasks and local recommendations Qualifications • Previous Hotel experience is required- Prior Marriott experience is preferred. • High school diploma or equivalent required • Strong communication and interpersonal skills • Ability to multitask and remain calm under pressure • Familiarity with hotel PMS systems required • Flexibility to work mornings, evenings, weekends, and holidays • Professional appearance and attitude Why Join Us? • Competitive pay • Employee discounts at Marriott Hotels • Opportunities for career growth and advancement • Friendly and supportive team environment