Position Summary The Valet Attendant is responsible for delivering exceptional guest service by safely parking and retrieving guest vehicles in a prompt, courteous, and professional manner. As one of the first and last points of contact, this role plays a critical part in creating a positive and memorable guest experience that reflects the elevated standards of TWELVE® Hotels & Residences. Key Responsibilities • Greet all guests warmly upon arrival and departure, providing a welcoming and professional first impression • Safely park and retrieve guest vehicles in a timely and efficient manner • Assist guests with luggage, directions, and general inquiries about the property and local area • Maintain accurate records of vehicle keys and ensure proper key control procedures • Inspect vehicles for any pre-existing damage and report findings according to company procedures • Ensure valet area is clean, organized, and free of safety hazards • Adhere to all traffic laws, safety guidelines, and company policies when operating guest vehicles • Communicate effectively with Front Desk and Concierge teams to ensure seamless guest service • Handle guest concerns or complaints professionally and escalate when necessary • Support additional front-of-house duties as assigned Qualifications & Requirements • High school diploma or equivalent preferred • Previous valet, hospitality, or customer service experience is a plus • Valid driver’s license with a clean driving record • Ability to drive manual and automatic transmission vehicles • Strong customer service and communication skills • Ability to work in a fast-paced environment while maintaining attention to detail • Must be able to stand, walk, run, and lift up to 50 lbs for extended periods • Flexible schedule, including evenings, weekends, and holidays Core Competencies • Guest-first mindset with a strong focus on service excellence • Professional appearance and demeanor • Reliability and punctuality • Ability to work independently and as part of a team • Problem-solving and conflict resolution skills Work Environment This position requires working outdoors in various weather conditions and maintaining a high level of energy and professionalism throughout the shift.