Experience: 5 – 8 Years Location: Indore Role Overview: Seeking a Production Support Lead with 5–8 years of experience to maintain mission-critical Java applications and guide day-to-day support operations. You will lead incident response, drive root-cause analysis, and provide technical leadership to a team of support engineers using ITSM practices. Key Responsibilities: • Team Leadership: Mentor junior/mid-level engineers, assign shift tasks, oversee handover processes, and ensure SLA compliance. • Incident Management: Drive L2/L3 incident resolution using ServiceNow; manage ticket lifecycles, SLAs, and participate in an on-call rotation. • Troubleshooting: Deep-dive into application logs, stack traces, thread dumps, and heap dumps to resolve critical production issues. • Monitoring & RCA: Track system health and complete thorough Root Cause Analyses (RCAs) to prevent recurring outages. • Release & Automation: Support deployments, handle change requests in ServiceNow, and write shell/Python scripts to automate operational tasks. Requirements: • Team & Process Management: 1–2+ years leading a support Pod/team with practical expertise in ITIL framework processes (Incident, Problem, Change Management). • ITSM Tooling: Hands-on experience with ServiceNow for ticket logging, SLA tracking, task routing, and change request approvals. • Java Stack: 5+ years supporting Java/J2EE, Spring Boot, Microservices, and REST APIs. • Log & System Diagnostics: Deep experience with Splunk/ELK, Java thread/heap dump analysis, and Unix/Linux CLI. • Databases & APM: Strong SQL skills (Oracle, PostgreSQL, MySQL) alongside experience using APM tools like Dynatrace, AppDynamics, Datadog, or Grafana. Why Join Us? • Work in an innovative environment with the business that is shaping the future of data migration. • Be part of a dynamic, high-growth environment at NucleusTeq. • Competitive salary and comprehensive benefits package.