The law offices of Marshall Dennehey, a leading defense firm, is seeking an IT Instructor for its Philadelphia, PA office. Position Summary: The IT Instructor will design, develop and deliver training courses and activities to support all of the Firm’s applications and systems. RESPONSIBILITIES: • Provide ongoing training for new hires, new applications, existing applications, and refresher classes as needed. • Design and plan effective training program curriculum. • Maintain training schedule and calendar; determine need, schedule regular classes, schedule as-needed classes, ensure trainer availability, etc. • Partner with department managers, Office Managers and others to understand and develop appropriate course content and material. • Develop quick reference guides and how-to documentation for end-users. • Create class training scripts. • Prepare on-line educational material such as module summaries, videos etc. • Assist Support Center on 1st and 2nd level technical support. • Greet and welcome new or transferred employees. • Determine the best delivery methods for training; planning of material, supply, location (online/in-person/one on one etc.) preparation accordingly. • Schedule, organize and provide supplemental training when necessary. • Develop and maintain a library of training and reference materials and documentation. • Research, understand, and respond to attorney and staff feedback. • Periodically review internal training programs then recommend and facilitate improvements. • Provide after-hours support on a rotation schedule up to 4 times annually. • Perform other related duties as assigned. REQUIRED SKILLS: • Phenomenal communication, presentation and public speaking skills. • Excellent written communication skills. • Excellent interpersonal and customer service skills. • Maintain a professional attitude and presence. • Effective facilitation and presentation skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Self-motivated and able to work independently. • Proficiency in legal-specific applications including but not limited to Document Management Systems, legal document building tools, and matter management software. • Advance/Expert level proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and Windows 11. • Proficient with or able to quickly learn the software and applications used in the Firm and the industry. • Strong project management skills with the ability to supervise multiple projects. • Proactive, desires to build relationships with the business and to ensure the best user experience. • Critical thinking and decision making. EDUCATION AND EXPERIENCE: • Bachelor’s degree in education, business, human resources, information technology, or related field. • Minimum 2 years experience in corporate training. • Legal environment experience. • Certification (e.g. CPLP) a plus. Marshall Dennehey is not accepting unsolicited resumes from search firms for this position. Firm offers a sound future, competitive salary and an excellent benefits package. Qualified candidates should submit cover letter and resume for consideration. We are an Equal Opportunity Employer AA/M/F/D/V.