As a Systems Engineer at Red Cup IT, you aren't just a "fixer"—you are a strategic consultant for our clients. You will serve as the final escalation point for complex technical issues and the primary architect for infrastructure projects. This role requires a blend of deep technical expertise in virtualization, cloud architecture, and networking, combined with the ability to manage multiple client environments simultaneously. Key Responsibilities • Project Leadership: Design and execute high-level projects, including server migrations (Physical to Virtual), Microsoft 365/Azure migrations, and network overhauls. • Tier 3 Escalation: Act as the ultimate technical authority for the support team, resolving high-impact issues related to server crashes, core networking, and security breaches. • Infrastructure Management: Proactively maintain and optimize client environments using our RMM and PSA toolsets to ensure 99.9% uptime. • Standardization & Security: Implement and enforce security best practices (MFA, EDR, Backup verification) and technical standards across a diverse client base. • Documentation: Maintain impeccable records of client configurations, network diagrams, and procedural "runbooks" within our documentation platform. • Strategic Consulting: Assist account managers in "Technical Business Reviews" by identifying hardware lifecycles and recommending technology upgrades that align with client goals. Technical Qualifications • Experience: 5+ years in a Systems Admin or Engineer role (MSP experience highly preferred). • Cloud: Expert-level knowledge of Microsoft 365 (Exchange Online, SharePoint, Intune) and Azure (VMs, VNETs, Azure AD/Entra ID). • Virtualization: Deep proficiency with VMware ESXi or Microsoft Hyper-V (clustering, SAN management). • Networking: Strong understanding of TCP/IP, DNS, DHCP, VLANs, and VPNs. Experience configuring business-class firewalls (e.g., Fortinet, SonicWall, or Cisco Meraki). • Backup/DR: Experience with enterprise backup solutions like Veeam, Datto, or Acronis. • Tools: Familiarity with RMM/PSA tools (e.g., ConnectWise, NinjaOne, Autotask). Soft Skills & "MSP Fit" • The "Chameleon" Factor: Ability to switch gears between different client cultures and technical stacks rapidly. • Ownership: A "the buck stops here" mentality regarding technical problems. • Communication: Ability to explain a $20k SAN replacement to a non-technical CEO in terms of "business risk" rather than "gigabytes."