Sr. National Account Operations Manager Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management! PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions. WE OFFER: • An exceptional culture and positive work environment • Competitive earnings • Comprehensive benefits • Personal recognition • Individual development opportunities • A clear path for career advancement! ___________________________________________________________ Shift M-F | 8:30a – 5:00p Work Location Onsite – Akron, OH Division Facilities Management Team National Accounts Reports To Vice President, Facilities Management ___________________________________________________________ Job Purpose The Sr. National Account Operations Manager is responsible for leading and overseeing operations for assigned national accounts, ensuring facility maintenance needs are addressed and resolved in a timely, cost-effective manner. This role leads operational teams, drives service excellence, strengthens customer and vendor relationships, and ensures consistent achievement of service, financial, and operational objectives across assigned accounts. ___________________________________________________________ Responsibilities • Account Operations: Lead the workflow and performance of operations teams supporting assigned national accounts, ensuring high-quality service, client objectives, and service-level KPIs are consistently achieved. • Financial & Strategic Performance: Manage $10M–$40M in account revenue, with typical responsibility of $15M–$20M across seven to ten national accounts, while achieving sales growth, profitability, and strategic objectives. • Client & Vendor Management: Build and maintain strong client and vendor relationships, oversee escalations and work orders, review subcontractor bids, resolve pricing discrepancies, and authorize work orders up to $100,000 within established guidelines. • Service & Process Improvement: Monitor account workflows and performance metrics, identify service gaps and opportunities for improvement, and provide clients with recommendations, industry trends, and strategies to improve facility management processes and expenditures. • Team Leadership & Development: Train, coach, and support team members; lead regular team meetings and team-building activities; and oversee operational projects and work orders from initiation through completion as needed. ___________________________________________________________ Requirements • Experience & Education: 7–9 years of related experience with a Bachelor’s degree in Business Administration preferred, or 9–11 years of related experience without a degree. • Facilities Management: At least 7 years of experience resolving client issues within a commercial facilities management or property management environment. • Customer Service Leadership: Demonstrated success leading a telephone-based customer service operation and managing client needs effectively. • Technical & Computer Skills: Strong computer skills, including CRM software, data entry, scheduling, and reporting, with a strong working knowledge of commercial construction and general trades. • Problem-Solving: Proven ability to analyze complex, large-scope problems, develop effective solutions, and implement strategies to achieve successful outcomes. ___________________________________________________________ Do YOU have these qualities? Apply now to explore a fulfilling career with Pleasant Valley Corporation!