Job Responsibilities: • Make inbound/outbound chat&/calls to potential customers from a provided list or database. • Introduce and promote products, services, or current offers. • Identify and qualify leads by understanding customer needs and interests. • Record and update customer information accurately in the CRM system. • Provide feedback and insights to the marketing or sales team. Sales & Appointment Setting: • Promote and sell products or services to interested prospects. • Use persuasive communication to highlight key benefits. • Conduct simple surveys or gather customer feedback. • Schedule appointments for student advisors with qualified leads. • Follow up with prospects who showed interest but haven’t decided yet. Compliance & Quality: • Stay updated on products and services to answer customer questions. • Follow call scripts while keeping the conversation natural and engaging. • Handle customer objections with tact and professionalism. • Submit regular reports on call performance and results. • Join training sessions to improve communication and sales skills. Qualifications: • Service-minded and customer-focused. • Proven sales skills — able to pitch and close deals. • Minimum 1 year of experience in telemarketing or customer service. • Having experience in Education Industries is a plus. • Strong communication, negotiation, and active listening skills. • Positive attitude, teamwork, and results-driven mindset. • Willing to work on weekends and with shifting system (off-days between Monday–Friday).