Bilingual Medical Receptionist (English & Spanish) Work Arrangement: Fully Remote Schedule: Full-time or Part-time, depending on client requirements Availability: U.S. business hours Experience: 3+ years in U.S. healthcare About the Role One of our U.S.-based healthcare clients is looking for an experienced Bilingual Medical Receptionist to support front-office operations and patient communication. The ideal candidate has hands-on experience in a U.S. medical practice, clinic, hospital, or outpatient healthcare setting and is fluent in both English and Spanish. This is a patient-facing medical reception role. Candidates whose experience is limited to general customer service or call center roles without medical reception or healthcare experience may not be considered. Key Responsibilities • Answer inbound patient calls in English and Spanish. • Schedule, reschedule, and cancel patient appointments. • Register patients and update demographic information. • Manage patient messages, follow-ups, and administrative requests. • Enter and maintain accurate patient information in the EMR/EHR. • Verify insurance eligibility and benefits when required. • Handle incoming and outgoing faxes and patient communications. • Route clinical questions and provider-related requests appropriately. • Maintain patient confidentiality and follow HIPAA requirements. Requirements • 3+ years of experience in U.S. healthcare. • Previous experience as a Medical Receptionist, Medical Front Desk or similar healthcare role. • Experience working directly with patients in a U.S. healthcare setting. • Fluent in English and Spanish, spoken and written. • Experience with patient scheduling and registration. • Experience using an EMR/EHR system. • Strong communication, organization, and attention to detail. • Ability to work independently in a remote environment. • Availability to work during required U.S. business hours. Preferred • Insurance eligibility and benefits verification experience. • Experience handling high-volume patient calls. • Experience with EMR/EHR platforms such as Athenahealth, Tebra, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar systems. • Previous remote experience supporting U.S. healthcare practices. Core Skills Medical Reception | Medical Front Desk | Patient Scheduling | Patient Registration | EMR/EHR | Insurance Verification | Patient Communication | Healthcare Administration | HIPAA | Spanish | English