Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish) Work Arrangement: Remote Employment Type: Full-Time Schedule: Monday–Friday, 9:00 AM–6:00 PM MT + Saturday, 9:00 AM–2:00 PM MT Hours: 46 hours per week Languages: English & Spanish About the Role One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice. The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks. At least 3 years of experience working in U.S. healthcare and hands-on Tebra experience are REQUIRED for this position. Responsibilities • Answer incoming patient calls and handle inquiries professionally. • Schedule, confirm, and manage patient appointments. • Process and coordinate email referrals. • Verify patient insurance and eligibility. • Support referral and care coordination activities. • Assist with medical billing-related administrative tasks. • Maintain accurate and updated patient records. • Assist the nurse practitioner with administrative tasks within the EHR. • Follow up on referrals and outstanding documentation. • Communicate effectively with patients in both English and Spanish. • Provide general virtual front-desk and administrative support to the healthcare team. Qualifications • Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED. • Hands-on experience using Tebra – REQUIRED. • Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant. • Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization. • Fluent in English and Spanish, both written and spoken. • Experience with patient scheduling, insurance verification, referrals, and patient communication. • Comfortable working with EHR/EMR systems and healthcare software. • Experience with behavioral health or medical practices is an advantage. • Ability to work independently and manage multiple tasks in a remote environment. • Reliable computer, internet connection, and professional workspace. Skills & Experience • Strong verbal and written communication • Excellent patient service and phone etiquette • Medical front-desk experience • Tebra proficiency • U.S. healthcare workflow knowledge • Insurance verification and eligibility • Referral processing and follow-up • Patient scheduling and appointment management • Medical billing administrative support • Care coordination • EHR/EMR systems • Strong organization and attention to detail • Ability to multitask and prioritize effectively Important Requirements Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.