Commercial Property Assistant Location: Charlotte, NC (100% Onsite) Position Type: Direct Placement (Full-Time) Salary Range: $60,000 – $70,000 / year + $2,500 – $3,000 annual discretionary bonus Benefits: Comprehensive benefits package, 3 weeks PTO Position Overview We are seeking a personable, organized, and proactive Commercial Property Assistant to provide comprehensive administrative and operational support to our Property Management team. In this newly created role, you will assist with the day-to-day management of a diverse commercial portfolio, including retail, office, medical office, and mixed-use properties. This position offers a clear career path with significant growth potential for candidates seeking to advance to Assistant Property Manager (APM) and Property Manager roles over time. Key Responsibilities Tenant & Client Relations • Prepare and process tenant correspondence, notices, reports, and property owner communications. • Coordinate seamless tenant move-ins, move-outs, and daily maintenance service requests. • Develop and maintain strong, professional relationships with tenants, vendors, property owners, and internal teams. Lease & Document Administration • Maintain organized electronic files for leases, service contracts, amendments, and certificates of insurance. • Track and manage Certificates of Insurance (COI) to ensure full compliance across all properties. • Maintain detailed operational logs, including Tenant Gross Sales, HVAC Maintenance Agreements, and lease tracking files. Vendor & Maintenance Coordination • Obtain and evaluate vendor proposals, assisting with contract administration and service verification. • Create and assign work orders in the property management system, following up to ensure timely completion. • Schedule preventive maintenance and maintain annual testing logs for roof, sprinkler, fire panel, backflow, and fire extinguisher compliance. Financial & Administrative Support • Assist with tenant mailings, including Welcome Letters, annual reconciliation packages, and TICAM letters. • Support collections processes and the management of aged receivables. • Manage updates to building access control systems and record tenant address changes. Property Operations & Inspections • Participate in routine property inspections and generate detailed follow-up reports. • Monitor overall property conditions and coordinate necessary repairs with external vendors. • Support Property Managers in achieving key operational goals and maintaining high property standards. Qualifications & Requirements Required: • Experience: 1+ years of property management experience (Commercial experience strongly preferred; residential property management experience will be considered). • Technical Skills: Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook), with advanced Excel skills preferred. • Core Competencies: Exceptional organizational, communication, and multi-tasking abilities with high attention to detail. • Soft Skills: Professional demeanor, customer service orientation, and a strong drive to learn and take initiative. • Mobility: Valid driver’s license and reliable transportation for travel between local properties. Preferred: • Hands-on experience with commercial real estate property management software (Yardi, MRI, AppFolio, or similar). • Familiarity with AI efficiency platforms (e.g., ChatGPT, Claude, or similar productivity tools). • Basic understanding of building operating systems and commercial property maintenance. Physical Requirements & Work Environment • Work Location: 100% in-office position located in the South End area. • Standard office hours with occasional weekend or after-hours support required for operational needs. • Ability to lift and carry files or property supplies up to 25 lbs. • Ability to travel locally between properties in varying weather conditions.