Director of Coordination • Job Type: Full-time, Onsite • Schedule: Monday to Thursday 9:00 AM to 5:00 PM and Friday 9:00 AM to 4:00 PM Benefits: • 401(k) matching • Health insurance • Dental and Vision insurance • Disability insurance • Family leave • Life insurance • Paid orientation • Paid training • Paid time off • Referral program • Holiday pay • Paid Time Off Position Summary: The Director of Coordination oversees all care coordination operations for a high-volume, New York-licensed home care agency. This role is responsible for ensuring uninterrupted patient coverage, efficient caregiver utilization, compliance with NYS regulations, and consistent performance across all coordination teams. This is a senior operational leadership role requiring strong decision-making, accountability, and cross-departmental collaboration. Job Description: • Lead and manage Care Coordinators and Coordination Supervisors; enforce performance, responsiveness, and documentation standards. • Ensure full staffing of authorized cases and rapid response to callouts, emergencies, overtime limits, and difficult-to-service cases. • Oversee live-in and split cases, overtime usage, and schedule adjustments in compliance with labor laws and agency policy. • Partner closely with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention to resolve escalations and staffing challenges. • Ensure accurate and timely documentation of coordination actions, schedule changes, and case notes. • Address caregiver and patient complaints related to scheduling or communication and implement corrective actions when needed. • Track key coordination metrics (unstaffed hours, overtime, response times, complaints) and report to leadership with improvement plans. Work Environment: Works in an office environment with regular exposure to staff and patient interactions, as well as occasional stress. Qualifications: Required: • At least 2 years of experience in home care coordination. • Minimum 5+ years in a leadership or management role in Home Care. • Strong working knowledge of NYS home care regulations and labor considerations. • Proven experience managing high-volume, fast-paced coordination teams. • Strong communication, accountability, and problem-solving skills. • Experience with HHA Exchange. • Experience overseeing multi-region or high-census coordination teams.