Licensed Practical Nurse (LPN) – Inbound Care Management Job Type: Full-Time Location: Remote Schedule: Monday–Friday | Within 8:00 AM–9:00 PM EST operating hours Pay: $20.25/hour Bilingual Differential: Additional $1.00/hour KPI Incentive: Up to $400/month based on performance Benefits: Full-Time Benefits Position Summary We are seeking a Licensed Practical Nurse (LPN) to join our remote Chronic Care Management team in an inbound, call-center-style environment. The Inbound LPN will respond to patient calls, provide support related to ongoing care management services, address patient questions and needs, and ensure appropriate follow-up and continuity of care. The ideal candidate is a patient-focused LPN with strong communication skills who can effectively manage incoming calls, document interactions accurately, follow established care plans, and identify situations requiring clinical escalation. Key Responsibilities • Answer inbound patient calls related to Chronic Care Management services. • Assist patients with questions and concerns related to their ongoing care management. • Review and follow established patient care plans during patient interactions. • Support monthly care management activities and promote continuity of care. • Identify patient needs, changes, or concerns and escalate issues according to established protocols. • Communicate professionally and effectively with patients and members of the care team. • Accurately document patient calls, updates, follow-up needs, and other required information. • Manage multiple inbound interactions while maintaining quality, accuracy, and professionalism. • Meet established Key Performance Indicators (KPIs) for quality, productivity, attendance, and other performance measures. • Protect patient confidentiality and comply with HIPAA requirements. • Participate in virtual meetings and team communications using Google Workspace, Gmail, and Google Meet. Qualifications • Active LPN license with a Compact State License. • Must be licensed to practice in applicable states within the organization's service footprint. • New York and California licensure are required/accepted as applicable to the assigned patient population. • Previous nursing, healthcare, care management, patient support, or call-center experience preferred. • Excellent verbal and written communication skills. • Strong active listening and customer service skills. • Ability to handle multiple inbound calls and maintain a professional demeanor in a fast-paced environment. • Strong documentation and attention to detail. • Basic computer proficiency and ability to navigate multiple applications. • Must successfully complete a technology assessment, including typing and basic computer skills. Remote Work Requirements • Must have a dedicated, private workspace suitable for handling protected health information. • Workspace must have a door and allow the employee to maintain HIPAA compliance. • Must have a reliable high-speed internet connection. • Must be able to connect directly to the home modem/router using a hard-wired Ethernet connection. • A 30-foot Ethernet cable will be provided to facilitate the hard-wired connection. • Company-provided equipment includes a desktop computer and two monitors. • Employees may be required to share their screen during work activities or support sessions. Technology Employees will use Google-based tools and other company systems, including: • Gmail • Google Meet • Google Workspace (G Suite) • Company-provided desktop and dual-monitor setup Compensation • $20.25/hour base pay • +$1.00/hour bilingual differential, where applicable • Up to $400/month KPI-based incentive • Full-Time benefits Work Environment This is a remote, call-center-style nursing position. The successful candidate should be comfortable handling a consistent volume of inbound patient calls while maintaining excellent patient service, accurate documentation, and adherence to care management protocols.