About the Account Manager position We are looking for an to create long-term, trusting relationships with our customers. The Client Solutions Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Overall Role & Responsibilities: As a designated Atlas Account Manager, you will be based directly within the Atlas Sales team and report to our head of sales. Your role will be pivotal in day-to-day communication with our clients, providing a contact point for requests, bids and internal liaison to help ensure our client needs our met as a solutions-based provider within the primary market research healthcare space. This role will reward those looking to either initiate a new career pathway within a commercial capacity or equally those already in commercial and who are looking to gain rapid experience and progression within the industry, working within a highly experienced team. Account Manager responsibilities are: • Acting as a communication hub for clients/customers • Building long-term rapport with customers • Resolving customer disputes and attending to enquiries • Providing reports on accounts • Finding opportunities to assist with the growth of the company • Developing ideas/strategies to help build a good relationship with clients • Assisting with critical issues and escalations on projectsSupport senior commercial team with the management of new and existing clients. • Generate bid proposals, as a result of client requests for your allocated client accounts. • Consult with Clients on sample design and business issues. • Gather country specific healthcare data to present to clients for proper targeting and set study expectations. • Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commission project. • Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution. • Act as Liaison point between operations and client as needed. • Maintain relationship with existing vendors while scoping new vendors worldwide. • Conduct research for difficult specifications or diseases to set client expectations and provide client with reasoning behind actual feasibility and pricing. • Provide support for the Project Management team to problem solve and create solutions. • Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution. • Assist Senior VP with business development. • Working directly with our Atlas Primary Finance team to ensure timely invoicing. • Provide key internal performance data for your accounts. • Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects. • Assisting with critical issues and escalations on projects • Finding opportunities to assist with the growth of the company. • Developing ideas/strategies to help build a good relationship with clients. • Gather country specific healthcare data to present to clients for proper targeting and set study expectations • Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commissioning projects • Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects • Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution. • Consult with Clients on sample design and business issues Account Manager requirements are: • Experience in an account management role or related profession • 8+ years experience working within the Healthcare sector is preferred • Excellent communication skills • Excellent in both written and spoken english • Detail oriented • Out of the box thinker • Pro-active in communicating • Comfortable speaking on the phone and writing emails to clients • Experienced with CRM software and MS Office 365 • Knowledgeable about delivering solutions based on customer needs • Ability to manage multiple projects • Excellent negotiation and leadership skills • BA/BSc degree in Marketing, Business or related field • Knowledge of the Healthcare Industry and the understanding of different therapy areas