Detailed Description Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems Roles and Responsibilities: • Maintain strong working relationships with customers and team. • Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers. • Understand warranty and insurance guidelines as it pertains to break-fix. • Customer, Partner/Vendor and cross-department relationship management. • Manage and update support cases in Customer, Netsync and OEM systems. • Work on site hardware support cases for Netsync’s Onsite Support service requests. Additional Duties: • Assist with on-site projects. • Assist in continual improvement to further streamline and automate existing processes and procedures. • Upkeep of work area. • Assist Network Team with network appliance installations. • Continued technical education. • Attend and contribute to weekly team meetings. • Other responsibilities as assigned by management. Skills and Experience: • Strong attention to detail. • Good communication skills. • Good organization skills. • Good customer service skills. • Curiosity and strong desire to constantly learn. Minimum Qualifications/Technical and Education Requirements: High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver’s License, Clean Driving Record.