Job description: We are seeing a motivated Computer Technician Intern to support our team in delivering high-quality technical service and customer support. In this role, you will assist with diagnosing and repairing computer hardware, managing support cases, and contributing to both on-site service requests and internal projects. This internship is ideal for detail-oriented, costumer-focused individuals with a strong desire to learn, grown technical skills, and gain hands-on experience in a fast-paced IT enviroment. Roles and Responsibilites • Maintain strong working relationships with customers and team. • Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers. • Understand warranty and insurance guidelines as it pertains to break-fix. • Customer, Partner/Vendor and cross-department relationship management. • Manage and update support cases in Customer, Netsync and OEM systems. • Work on site hardware support cases for Netsync’s Onsite Support service requests. Additional Duties: • Assist with on-site projects. • Assist in continual improvement to further streamline and automate existing processes and procedures. • Upkeep of work area. • Assist Network Team with network appliance installations. • Continued technical education. • Attend and contribute to weekly team meetings. • Other responsibilities as assigned by management. Skills and Experience: • Strong attention to detail. • Good communication skills. • Good organization skills. • Good customer service skills. • Curiosity and strong desire to constantly learn. Minimum Qualifications/Technical and Education Requirements: CompTIA A+.