Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance. Detailed Description: We are seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies. Roles and Responsibilities: • Maintain strong working relationships with customer and team. • Work on site hardware failure cases for Netsync’s Network Support service contracts. • Perform network appliance installations. • Customer, Partner/Vendor and cross-department relationship/partnership management. • Manage and update support cases in Customer, Netsync and OEM systems. • Collaborate with team to maintain availability for 24x7 support. Additional Duties: • Assist in continual improvement to further streamline and automate existing processes and procedures. • Assist Netsync’s NOC with Network Support cases. • Continued technical education in the networking field. • Assist with end user compute repairs. • Upkeep of work area. • Attend and contribute to weekly team meetings. • Other responsibilities as assigned by management. Skills and Experience: • 1 or more years’ IT experience. • Solid understanding of networking and security including routing/networking and TCP-IP protocols. • Able to routinely lift at a minimum 40lb. • Strong attention to detail. • Strong communication skills • Strong organizational skills • Strong customer service skills • Curiosity and strong desire to constantly learn. • Proficient in Microsoft Office’s suite of programs. Minimum Qualifications/Technical and Education Requirements: High School Diploma or Equivalent, CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA), Valid Driver’s License, and Clean Driving Record.