Print Shop Manager (Large-Format Production & Operations Supervisor) Position Summary We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations. Large-format printing experience is required. Key Responsibilities • Partner with shop leadership (onsite and remote) to provide operational and administrative management support • Assist in organizing and supervising the production workforce during regular and extended shifts • Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details to production and graphics teams • Serve as a client contact for questions regarding job specifications, print requirements, and production details • Ensure all projects are completed on time and within budget and production cost guidelines • Train production staff on proper print shop procedures, workflows, and equipment usage • Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity • Manage inventory, materials, and supply organization to support efficient production flow • Resolve customer issues and escalations in a professional and timely manner • Support multiple departments and step into production roles as needed • Perform additional duties as assigned to support overall shop operations Qualifications • High school diploma or equivalent required (technical training preferred) • 3–5+ years of experience in print production, large-format printing, or print shop operations (required) • Strong experience with grand-format and large-format printing workflows • Demonstrated leadership ability with experience supervising production teams • Strong customer service and client communication skills (phone, email, and in-person) • Ability to clearly communicate production processes, job requirements, and technical instructions • Strong understanding of print equipment, materials, and production capabilities • Excellent organizational skills with the ability to manage multiple projects simultaneously • Ability to work in a fast-paced, deadline-driven production environment • Strong problem-solving skills and ability to handle customer escalations professionally