Job Summary — This position is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products. The End User Customer Service Representative (CSR) is responsible and accountable for assisting our customers and the outside sales team by providing the following: • Delivering excellent customer service by having a professional and positive attitude in all interactions with customers • Maintain and create customer relationships • Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance • Learning products and how to best direct customers to the products they need • Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications • Using the operating system to create and release sales orders • Studying and staying current in door, frame, and finish hardware products • Receiving payment or obtaining credit applications • Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. If successful, convert to an order • Provide accurate information to support staff for order fulfillment • Performing other related duties as necessary or assigned Essential Functions • Sales / Networking / Promoting • Learn and use industry and product knowledge • Data entry • Strong communication and presentation skills. • Organizational and time management skills. Experience & Other Requirements • Ability to accurately read a tape measure • Strong verbal and written communication skills • Ability to read and understand blueprints, specifications, door and hardware schedules • Ability to multi-task as several projects will be running simultaneously • A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required • Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable