Position Summary Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service. Key Responsibilities • Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features • Build strong relationships with prospects to convert leads into leases • Execute lease agreements accurately and in compliance with Fair Housing laws and company policies • Follow up with prospects through calls, emails, and CRM systems to maximize conversions • Maintain expert knowledge of pricing, availability, market trends, and competitors • Deliver exceptional customer service to current residents and assist with lease renewals • Process applications, screenings, and move-ins efficiently and professionally • Collaborate with the property management and maintenance teams to ensure readiness of units • Maintain a clean, welcoming leasing office and model units at all times • Participate in marketing initiatives, resident events, and outreach activities • Collect and encourage positive online reviews and referrals Qualifications • High school diploma or equivalent (college coursework preferred) • Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred • Strong sales skills with a customer-focused mindset • Excellent communication, presentation, and interpersonal skills • Professional appearance and demeanor • Ability to multitask in a fast-paced environment • Proficiency with leasing software, CRM systems, and Microsoft Office • Knowledge of Fair Housing regulations required • Availability to work weekends and flexible schedules as needed What We Offer • Competitive base pay plus commissions/bonuses • Growth and advancement opportunities • Professional training and development • A dynamic, luxury-focused work environment