Ticket Agent / Customer Service Representative (Seasonal) Location: 1347 Roger Williams Way, North Kingstown, RI Company: Rhode Island Fast Ferry Compensation: Competitive hourly wage (DOE) About Us Rhode Island Fast Ferry operates high-speed ferry service between Rhode Island and Martha’s Vineyard, along with scenic lighthouse cruises on Narragansett Bay. We’re a close-knit, high-energy team that takes pride in delivering a great customer experience. Our shoreside staff play a key role in keeping operations running smoothly and ensuring every passenger starts their trip on the right foot. The Role Rhode Island Fast Ferry is seeking Ticket Agents / Customer Service Representatives for our summer season (May - October). These are full-time, seasonal positions based at our North Kingstown terminal. This is a great opportunity for high school and college students, or anyone looking for a fast-paced, customer-focused role. As a front-line team member, you’ll be the first point of contact for passengers—handling ticketing, answering questions, and helping ensure a smooth travel experience. What You’ll Do • Assist customers with ticket purchases, reservations, and check-in • Answer phones and provide accurate information about schedules, fares, and services • Help customers plan trips and resolve issues professionally • Process transactions and handle cash/credit payments • Support daily office operations and administrative tasks • Maintain a friendly, organized, and efficient front desk environment What We’re Looking For • Friendly, outgoing personality with strong communication skills • Positive attitude and strong work ethic • Ability to work in a fast-paced, team-oriented environment • Comfortable interacting with customers and handling questions or concerns • Strong attention to detail and ability to learn quickly • Previous customer service or retail experience (preferred) Why Join Us • Great summer job in a fast-paced, team-oriented environment • Be part of a tight-knit, energetic crew • Build valuable customer service and communication skills • Opportunity for returning seasonal employment