Bartender HeadPinz & FastTrax Entertainment Centers Department: Food & Beverage Location: FastTrax Fort Myers Reports To: Food & Beverage Manager, Guest Services Supervisor, or General Manager Employment Type: Hourly FLSA Status: Non-Exempt About Us HeadPinz and FastTrax Entertainment Centers are premier, family-friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high-energy experiences for guests of all ages. Our success is built on a commitment to safety, service excellence, and operational accountability. Team members are expected to follow established policies, procedures, and safety standards while delivering an exceptional guest experience in a fast-paced entertainment environment. About the Role The Bartender is an hourly, non-exempt position within the Food & Beverage department at HeadPinz and FastTrax Entertainment Centers, supporting operations across all locations. This role reports to the Food & Beverage Manager, Guest Services Supervisor, or General Manager and is responsible for delivering safe, compliant, and professional beverage service in a fast-paced entertainment environment. Bartenders play a key role in responsible alcohol service, guest safety, and asset protection while maintaining a clean, organized, and controlled bar area. Essential Duties & Responsibilities Safety, Alcohol Compliance & Risk Prevention (Primary Responsibility) • Strictly comply with all federal, state, and local alcohol service laws and company policies. • Verify valid identification prior to alcohol service and refuse service when required. • Monitor guest behavior and alcohol consumption to prevent over-service or unsafe situations. • Identify, report, and immediately address unsafe conditions including spills, broken glass, overcrowding, or disorderly conduct. • Maintain awareness of emergency procedures and assist with emergency response as trained. Beverage Service & Guest Experience • Prepare and serve alcoholic and non-alcoholic beverages according to company recipes and standards. • Maintain control of the bar area to ensure safe and orderly guest flow. • Communicate bar policies and service expectations clearly and professionally. • Address guest concerns while prioritizing safety, compliance, and policy enforcement. • Escalate alcohol-related or safety concerns to management immediately. Operations, POS & Asset Protection • Accurately operate POS systems in accordance with company cash-handling procedures. • Ensure all beverage sales are properly entered, closed, and reconciled. • Handle cash, credit cards, and vouchers responsibly to protect company assets. • Maintain secure control of alcohol inventory and bar supplies. • Protect company assets by preventing theft, misuse, or policy violations. Cleanliness & Facility Safety Standards • Maintain cleanliness of bar areas, equipment, floors, and high-touch surfaces. • Remove trash, spills, and debris promptly to prevent slip and trip hazards. • Ensure walkways and exits remain clear and unobstructed. • Assist with general facility cleanliness as needed. Teamwork, Training & Accountability • Support other departments as needed to maintain overall facility safety and guest flow. • Participate in required safety, operational, and alcohol compliance training. • Follow all written SOPs, checklists, and safety protocols. • Promote a culture of accountability, awareness, and proactive safety enforcement. Qualifications & Experience • High school diploma or equivalent preferred. • Previous bartending, food & beverage, entertainment, or customer service experience preferred. • Professional appearance with a positive, alert, and responsible demeanor. • Ability to work effectively in a fast-paced environment. • Must meet minimum age requirements as defined by company policy. Physical & Environmental Requirements • Ability to stand and walk for extended periods. • Frequent bending, reaching, lifting, and repetitive motions. • Ability to lift, push, or pull up to 25 pounds. • Ability to work in a high-noise, high-energy entertainment environment.