Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512 Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM Join Our Team at Applied Innovation! We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you. What You’ll Do: • Answer incoming calls and respond to emails with professionalism and care • Enter service and network-related requests into our system • Process supply orders accurately and efficiently • Coordinate and manage service technician call loads to ensure fast, quality support for our clients What We’re Looking For: • Must be 18 years or older • Strong communication skills and a client-focused mindset • Dependable, organized, and attentive to detail • Proficiency with computers and various software programs • A positive attitude and a team-player approach • A high school diploma or GED What We Offer: • Comprehensive benefits package including medical, dental, and life insurance • Short-term disability coverage • 401(k) retirement plan • Paid vacation and holidays • An onsite fitness center