Required Skills A minimum of 4 years of experience with the following skill sets: ·Developing ITSM tools such as but not limited to ServiceNow. ·Bachelor's Degree or relevant experience in Business, Information Management, or a related field ·JavaScript development ·Database technologies such as SQL and MySQL ·Configuration management. ·Configuring and customizing all aspects of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles and Groups. ·ServiceNow version upgrades. ·Working in a large government agency. ·Working knowledge of Discovery and Application Dependency mapping with tools such as ServiceNow Service Mapping, Application Dependency Mapping (ADM), SolarWinds Server & Application Monitor, Dynatrace or Device42. ·Working knowledge of ITIL Foundations concepts.