Seeking an IT Support Associate for a direct hire opportunity with our client in Hebron, KY. Pay: $55K - $60K Benefits: PTO, Medical, Dental, Vision, and 401k What You’ll Do • Provide frontline technical support for hardware, software, network, and application issues. • Set up and manage user accounts, permissions, security groups, and licenses in Microsoft 365 and Entra ID. • Support employee onboarding and offboarding, including account setup and equipment deployment. • Configure, deploy, troubleshoot, and maintain computers, mobile devices, printers, and peripherals. • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. • Assist with ERP and other business-critical applications. • Maintain IT asset inventories and software licensing records. • Troubleshoot connectivity, application, and system issues and escalate complex problems when needed. • Coordinate with our MSP and technology vendors to resolve technical issues. • Assist with cybersecurity, system upgrades, technology projects, and IT documentation. What We’re Looking For • 2+ years of professional IT support or help desk experience. • Working knowledge of Microsoft 365 and Windows environments. • Experience with Microsoft Entra ID/Azure Active Directory and user account administration. • Strong troubleshooting skills across hardware, software, and basic network issues. • Familiarity with Outlook, Teams, SharePoint, and OneDrive. • Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and VPNs. • Experience with IT ticketing/help desk systems. • Strong communication and customer service skills. • Ability to prioritize multiple requests and work independently. • Strong attention to detail and a commitment to security and confidentiality. Education: Associate degree in IT, Computer Science, or a related field preferred. Equivalent hands-on experience will be considered. If you are interested in learning more about this role, please submit your resume for immediate consideration! INDH