General Summary: Performs the day-to-day operations of the Mobile/Field Service Technician responsibilities ensuring delivery of excellent customer service. Related activities include, but are not limited to, responding to customer repair and/or service calls, completing reports, and performing inventory maintenance on truck Essential Job Functions: Field Service & Technical Operations • Performs hydraulic hose assembly and installation for customer applications • Completes maintenance, repair, and/or service work for all assigned jobs within assigned area(s) of expertise • Troubleshoots technical problems and identifies and implements effective solutions Product Knowledge & Customer Service • Maintains comprehensive knowledge of available products, offerings, and services • Identifies and recommends products and/or value-added services to customers to support their needs and maximize the Exotic Advantage Documentation & Reporting • Completes required documentation accurately and generates reports in a timely manner Vehicle & Inventory Management • Conducts routine vehicle maintenance including weekly washes and nightly interior cleanliness • Coordinates all vehicle maintenance work with the Facilities department • Schedules and inspects assigned vehicle per DOT requirements (where applicable) Supplemental Job Functions: • Performs other duties as assigned or requested. Knowledge, Skills and Abilities Required: • High School Diploma • Previous work experience (industrial sales environment preferred) • Valid chauffer’s license • Previous experience working on a computer--MS Office and POS/Business System preferred Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.