Who You Are: As a Store Manager at L'Occitane at Utica Square, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors. The Fundamentals of What You’ll Do: • Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections. • Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs. • Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset. • Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise. • Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively. • Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions. We value hearing from individuals who possess: • Previous supervisor experience in retail or hospitality management • Strong Leadership and communication skills • Entrepreneurial attitude with background in a sales-driven environment • Mindset focused on customer satisfaction (internal and external customers) • Knowledge of skincare, body care and fragrance is beneficial. • Experience with clienteling advantageous • Basic Technology Skills We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable. Who We Are: We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets. All Applicants: L'Occitane's Privacy Statement United States Applicants Only: Employee Rights FMLA: Posters FMLA Special Rules for Returning Military Members (USERRA)