Customer Service Technician/Dispatcher Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us! PAC is looking for an organized, efficient Customer Service Representative/Dispatcher with an eye for detail and a high level of accuracy. We need a positive team member who will go above and beyond for our customers and our staff, and who has a perpetually friendly, can-do attitude to join our growing team! What we offer: • Competitive salary starting at $18+/hr • Exceptional growth potential • Amazing 401k • Your birthday is a paid day off! • Paid wellness days • Holiday and vacation pay • Paid training • Incentive programs • Profit-sharing program • Hours 7:30 am – 5:30 pm Responsibilities: • Answer all incoming calls, as the initial point of contact • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable • Conduct service-related, follow-up calls to check in on past customers and assess their current needs. • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. • Relay accurate information to technicians, ensuring proficient, quality customer experiences. • Manage the whereabouts and needs of every technician in the field. • Record the results of each service call and create report summaries for senior management. • Be professional and establish customer rapport, encouraging repeat business. • Respond to customer requests, resolving issues, and promoting the brand. • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. • Update customers throughout the day on the technician’s progress. Competencies for Success: • Develop a proven track record in customer service. • IT competent; good typist and proficient with phone systems. • Highly organized with exceptional follow-through abilities. • Strong verbal and written communication. • Ability to build trust, diffuse conflict and hold others accountable. • Personality that blends well with a fast-paced, goal-driven environment. • Competitive individual contributor, with a sense of urgency, who also loves to win as a team. • HVAC experience a plus, but not required • A High School Diploma/GED is required We are an equal-opportunity employer.