Title: Lab Manager II Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Solutions³ LLC is seeking a Lab Manager II to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services. Eligibility: • Must be a US Citizen • Must have an active Secret clearance with the ability to obtain TS/SCI • Must be able to obtain DHS Suitability prior to starting employment  • 2+ years of directly relevant experience in system administration Responsibilities Include: • Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements • Support the implementation of new technologies and equipment in the lab environment • Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations • Advises and provides insight on development of lab standard operating procedures (SOPs) and policies • Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users • Provide support for MacOS and iOS to users • Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues • Monitor and respond to users on IT helpdesk channels and phone lines • Assist in the management of user accounts and resetting credentials • Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security • Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks • Monitor channels for storage-related network and system issues and remediate them as they occur Required Skills: • Experience with multiple operating systems, to include Linux/Unix & MacOS • Experience and knowledge of networking and network administration • Experience with Virtual Private Networks (VPN) • Experience with virtual desktops (Citrix, VMWare) • Must be able to work collaboratively across physical locations Desired Skills: • Experience working with SIEMs to include ELK and Splunk • Virtualization automation and optimization • Experience working with Jamf Pro, DEP, and Enterprise Connect implementation • Experience with writing technical procedures and standard operating procedures Desired Certifications: CEH, Sec+, Network+, CCNA Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 4+ years lab management or systems administration experience