Job Purpose: The Community Manager position encompasses a wide range of duties. The Associate is responsible for the operations and management of the property, which represents a major investment by the Company. Primary Duties & Responsibilities: Will always include those specifically assigned by the immediate supervisor. • Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals • Project expenses and obtain approval prior to any expense overage • Responsible for maintaining budgeted occupancy levels at budgeted rental rates • Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis • Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue • Collect specified rents, delinquent rents, and file evictions as necessary • Direct deposit accounting functions including invoicing residents and submitting requests for refund checks. • Conduct regular training and weekly meetings for all staff members • Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager • Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard • Responsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required • Perform subordinate associates’ performance evaluations • Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates • Arrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs. • Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc. • Develop and implement resident retention, marketing, and advertising programs • Respond to after hours or emergency calls as necessary. • Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance. • Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly. • Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed • Assist with eviction of residents in compliance with court order and directions from Lawyer • Create a positive environment for the staff and promotes a quality living experience for the residents • Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws • Provide recommendations for capital improvements and manage completion of work with approvals given by Company • Maintain market knowledge and relationships with competitors. Complete market survey monthly. • Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts. • Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data. Qualifications: • Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations. • Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions. • Ability to read and understand operating statements and budgets • Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with residents in an empathetic, professional manner. • A good understanding of customer service concepts and applicability will be necessary in this role • Composure/ability to function in time of crisis or emergency situations • Computer literate • Knowledgeable in Microsoft Word/Excel/Entrata • High degree of professionalism and demeanor • Even tempered • Team player • Flexible • Patient • Have an open mind • Organized • Detail oriented • Firm, fair and consistent • Good listening skills • Good communication skills • Time management skills • Negotiation skills • Excellent customer service skills • Able to work weekends when needed • Able to work overtime as job requires • Able to maintain confidentiality • Able to follow directions from a supervisor • Able to interact well with others • Able to understand and follow posted work rules and procedures • Able to accept constructive criticism • Able to lead and manage others Education and Experience Requirements: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience; or equivalent combination