JOB PURPOSE: Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections. Compensation: The hourly compensation for this role ranges between $14.42-$15.70, depending on experience and qualifications. In addition to the base salary, this position is eligible for commission. PRIMARY DUTIES & RESPONSIBILITIES: Will always include those specifically assigned by the immediate supervisor. • Provide excellent service to all residents, prospects, and visitors to the community. • Effectively lease apartments in accordance with occupancy goals. • Follow Fair Housing Standards in all dealings with prospects and residents. • Conduct outside marketing under the direction of the Assistant Manager and the Community Manager. • Conduct the application review for each lease including credit and income verifications and background checks. • Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures. • Ensure the condition of leased apartments prior to move-in, including a final inspection. • Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. • Complete all tasks necessary to successfully operate the leasing office. Specific Responsibilities: Daily/Weekly: • Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit. • Answer all phone calls, emails, and voicemails that come in throughout the day. • Signage Inspection: Inspect bootlegs, banners, balloons, and brochures. • Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper. • Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed. • Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification. • Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication. • Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information. • Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly. • Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems. • Renewals: complete renewal effort tasks as necessary. Monthly/On-Going: • Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date. • Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager. • Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager. • Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents. TURN: • Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication. • Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process. • Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in: • Enter gate codes, distribute parking decals. • Obtain utility hook-up verification from resident (or no mail key). • Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters). • Confirm Resident Contact Information & Demographics in Entrata QUALIFICATIONS: • Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience. • Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel. • Excellent customer service, sales, and negotiation skills. • Good communication and listening skills. • Able to speak effectively before groups of customers or employees of organization. • Able to read and understand lease documents. • Able to be an effective team player and interact well with others. • Organized and detail oriented. • Patient, even-tempered and works well under pressure. • Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals. • Able to write routine reports and correspondence. • Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations. • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Effective time management skills. • Able to maintain confidentiality. • Able to follow directions from a supervisor. • Able to understand and follow posted work rules and procedures. • Able to accept constructive criticism. • Able to work weekends or overtime as job requires. EDUCATION AND EXPERIENCE REQUIREMENTS: • Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE: • Knowledgeable in Microsoft Word and Excel. • Knowledge in Entrata preferred.