PACIV, a global leader in industrial automation solutions servicing the Life Sciences sector, is seeking a IT / CSV Specialist to provide technical support for laboratory applications, systems, infrastructure, and validation activities within a pharmaceutical manufacturing environment. Position Responsibilities / Essential Functions: • Provide IT support for laboratory applications such as Empower, SmartLab, and Darwin LIMS. • Perform user administration, troubleshooting, and support for laboratory systems. • Support LAC/E hardware, Citrix, Windows 10 IoT, Windows Server, and network connectivity. • Troubleshoot connectivity between laboratory instruments and data systems. • Support laboratory peripherals such as barcode scanners, printers, handheld devices, and biometric systems. • Author and execute IQ/OQ/PQ protocols and other CSV documentation. • Support change control, periodic reviews, and system retirement activities. • Apply knowledge of GAMP 5, 21 CFR Part 11, ALCOA+, GMP, and GLP requirements. • Manage GxP user accounts, roles, access reviews, and Active Directory permissions. • Coordinate technical support with vendors such as Waters, Agilent, and PerkinElmer. • Maintain accurate, audit-ready documentation and IT service records. • Provide technical support to laboratory users and communicate status and issues effectively. • Work independently and collaborate with the Local IT team as needed. Requirements: • 3+ years of IT support experience in a pharmaceutical, biotechnology, or GxP environment. • Experience with Empower CDS administration. • Experience with laboratory applications such as SmartLab, LIMS, or equivalent systems. • Experience authoring CSV documentation, including IQ/OQ/PQ protocols. • Familiarity with GAMP 5 and 21 CFR Part 11. • Experience with Windows 10 IoT, Windows Server, Citrix, or laboratory infrastructure. • Experience with ServiceNow or another ITSM system. • Bilingual fluency in English and Spanish. • Ability to work independently in a regulated environment. • Flexible availability, including off-hours and on-call support. Desired Skills: • Experience with Darwin LIMS or LabVantage. • Knowledge of laboratory instrument connectivity and LAC/E systems. • Experience with Veeva QMS, TrackWise, or other change control systems. • Experience supporting Raman, NIR, Nymi Band, or other specialty laboratory systems. • Strong troubleshooting, communication, and documentation skills. • Bachelor's degree in IT, Computer Science, Engineering, or a related field preferred.