• Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. • Answer incoming customer & Branch calls, Emails & Chats. • Check on the status of customer accounts and resolve maintenance related queries. • Document knowledge as solution articles • Review and explain account charges & trade settlement related QRC’s. • Defuse irate customers & Escalate unresolved issues to relevant internal teams • Identify and assess customers’ needs to strive for highest Customer Experience (CX) • Ability to Multi-Task and work in a fast-paced, Contact Center environment • Provide accurate, valid and complete information by using the right methods/tools.