JOB PURPOSE: · Plan and drive customer engagement for identified partners · The role entails to support the partners in day to day operations and ensuring marketing compliance and service deliverables are processed within the given time lines and enable tracking & reporting of business KPIs for the partnership team · Develop sales and marketing plans and support implementation for the same for assigned partnerships · Create monthly online and offline activities for engagement with partners and end customers to grow Axis MF brand on the partnership platforms and create superior consideration for Axis MF products amongst end customers JOB ROLE : 1. Partner platform communication a. Managing platforms like Fisdom and Invezta i. Creating online and offline communication plans for intermediaries and end customers ii. Hosting branded content on platform post approval from client iii. Aiding the team to create branded content iv. Promoting content on the platforms b. Creating upsell and cross sell opportunities on Partner Platforms c. Arrange training and skill enhancement needs for Partner employees and feet on street d. Customer operations i. Liaise with the customer service, operations and Karvy teams to ensure that Axis MF consumers have best experience ii. Ensure that there are no operational breaches in terms of TATs for unit allocation, redemption requests etc. iii. Ensure legal and compliance requirements for partner onboarding or new business set up is closed within timelines 2. MIS and reporting a. Create Weekly dashboard for the business b. Work on adhoc MIS requirements to support the team c. Create reports for management reviews d. Track health of business – persistency etc for partners’ business 3. Billing and payouts a. Monitor with brokerage and finance team payouts for partners b. Maintain reports for the same c. Ensure compliance in billing and reporting EDUCATIONAL QUALIFICATION & EXPERIENCE Graduate / Post graduate with 2-4 years of experience PERSONAL ATTRIBUTES · Worked in an B2B relationship role before – understands key metrics and operations that impact relationship · Comfortable with modern fintech platforms · Worked in maintaining and reporting business MIS OTHER REQUIREMENT · Marketing or MIS certification will be an advantage · Experience of working in Digital or Fintech environment will be an advantage · Experience in working with and managing multiple stakeholders. FUNCTIONAL COMPETENCIES HER REQUIREMENT · B2B relationships · Banca esp. PSU relationship management and Sales · Worked with Fintechs of knowledge of Fintechs BEHAVIOURAL COMPETENCIES · Business Acumen: Agile on development of own and other departments. Gain Thorough knowledge and understanding of his or her work and about competition. Effectively using the available resource keeping in mind of cost and efficiency to meet goals. · Drive for Results: Ensure team members are clear with expectations, targets /goals. Look for improvement in self & team performance by upgrading and upskill about systems, processes & technology. · Problem Solving & Decision Making: Effectively using the available information. Evaluates best alternative ideas and solutions and advise team members to generate innovative ideas/solutions. Supports team members in making quick decision and evaluate potential consequences of each alternative. · Customer & Stakeholder Management: Demonstrates expertise & credibility while interacting with customers. Suggest improvements in system, processes and services. Monitors and evaluates qualitative or quantitative metrics on customer feedback. · Teamwork & Collaboration: Recognise & appreciate team efforts, to interact and built effective network with peers and senior leaders within organisation. Identify opportunity and exchange knowledge, expertise, best practises across teams. · Developing Talent: Act as a coach & guide to develop their knowledge or skills which in turn will help team members to take extended responsibilities or future role. Share honest & actionable feedback.