• To achieve collection targets assigned to the territory by meeting collection target assigned to individual • Managing Field Collection agencies / tele-calling team to help improve resolution rates for pre-write-off accounts and money collection on write-off • Control portfolio in terms of bucket flows. Handle customer issues escalations Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force • Undertake regular & timely agency reviews/tele-calling team reviews to help increase engagement levels and improving upon performance • Continuously monitoring collection agencies to identify fraudulent practices and ensure that no loss is incurred due to such activities. • Development and management of outsourced collection agencies for optimal results at the best cost