• esponsible for expanding business volumes of mortgage lending in the location, manage client database and tap them through team of Sales managers • Identify business growth opportunities across locations build direct channel, new client acquisition, strategies tap growth opportunities to achieve business • Monitor client servicing matrix, develop relationship management programmes and motive Sales Managers and channel partners to display high level of client servicing standards • Support the Credit and review by supervising the preparation of loan proposal and documentation to ensure controlled operations at locations. • Guide and develop Sales managers to facilitate better customer acquisition, retention and support and help them achieve superior performance standards • Achieving NII & PL targets by aligning sales action with business plans • Monitor and support the recovery of NPA from relevant customers. • Identifying proactive flag off and monitor delinquent cases closely for region and make effort for collection of dues • Retain and manage existing customers through faster TAT , effective query resolution and proactive client servicing