Summary: Deliver high-quality, end-to-end HR operational support across the employee lifecycle while acting as a trusted advisor to employees and people managers. This role ensures operational excellence, data accuracy, and compliance, while contributing to continuous improvement and HR best practice. Responsibilities: Employee-Lifecycle Operations: • Support end-to-end employee lifecycle activities including onboarding, probation tracking, contract preparation, transfers, and offboarding • Support the issuance of employment-related documentation within agreed SLAs • Ensure accurate and timely updates to employee records across HRIS and internal systems Process Optimisation and Policy & Compliance: • Guide the implementation and continuous refinement of P&C operational processes, SOPs, and service standards • Lead on maintaining consistent operational documentation, trackers, dashboards, and compliance files • Support standardization efforts across entities, ensuring alignment with firm processes and audit expectations • Identify and escalate process gaps, offering suggestions and supporting improvements • Map, document and digitise HR processes; drive SLA/KPI tracking and continuous-improvement initiatives Reporting, Data Management & Compliance (lead responsibility): • Deliver dashboards on headcount, turnover, DEI, absenteeism, overtime, flight-allowance utilisation; respond to audit & regulatory queries • Lead the preparation of monthly, quarterly, and ad-hoc HR operations reports and dashboards • Lead regular HRIS data audits to ensure accuracy, completeness, and compliance • Ensure integrity, security and confidentiality of all P&C data • Support HRIS updates, testing and troubleshooting alongside technology teams • Guide colleagues on correct data entry, document retention practices, and compliance requirements HRIS Ownership: • Act as system administrator for TeamFlect and Oracle HRIS; build and launch performance-cycle workflows; maintain 99% data accuracy; liaise with IT/vendors for upgrades & troubleshooting Payroll & Benefits: • Partner with Payroll and Finance to support as needed, for monthly payroll input/validation; ensure error-free allowances, deductions, statutory filings, medical-insurance, partner flight-allowances using validated travel-agency rate-cards. Emiratisation Dashboard & Compliance: • Work with the Emiratization officer and maintain accurate real-time Emirati-quota data; generate SLT/MOHRE quota-tracking reports; flag gaps early and coordinate with HRBPs & Recruitment to close them. Employee Services: • Escalation point for complex queries (payroll, leave, benefits, letters, insurance, travel)