Team Leadership & Oversight · Lead and manage the AML/KYC team responsible for investor account opening, periodic refresh, and account maintenance reviews. · Manage a team of approximately 10–20 AML/KYC analysts and senior analysts, with responsibility for work allocation, capacity planning, quality, performance, and development. · Allocate work, monitor productivity and quality, and ensure assessments are completed within established service-level timelines. · Coach and mentor team members, support performance management, and promote a collaborative and compliance-focused culture. Documentation & Compliance Management · Oversee the tracking and resolution of pending AML/KYC documentation for investor accounts, fund promoters, and complex legal entities. · Review escalated files and support the team in identifying appropriate documentary evidence, ownership information, risk factors, and due diligence requirements. · Ensure documentation is complete, current, appropriately approved, and maintained in accordance with regulatory, internal, and client-specific standards. Query & Stakeholder Management · Supervise the resolution of AML/KYC inquiries from clients, investors, fund administrators, and internal stakeholders. · Ensure responses are timely, accurate, well documented, and aligned with compliance requirements and agreed operating procedures. · Act as the primary escalation point for operational issues and coordinate with compliance, quality, and client teams to achieve timely resolution. Regulatory Compliance & Audit Support · Ensure team procedures remain aligned with applicable AML/KYC regulations, financial crime prevention policies, internal standards, and client-specific requirements. · Lead preparation for internal reviews, client reviews, and regulatory or external audits, including collation of evidence and remediation tracking. · Monitor exceptions, quality findings, and control gaps, and ensure corrective actions are implemented and closed within agreed timeframes. Reporting & Analysis · Prepare, review, and maintain accurate AML/KYC operational reports for clients, investors, and internal leadership within required timeframes. · Monitor volumes, ageing, quality, productivity, and service-level performance, and communicate key risks, trends, and required actions. Process Excellence & Continuous Improvement · Drive initiatives to improve workflow efficiency, quality, standardization, and risk management across AML/KYC operations. · Identify process gaps and recurring issues, perform root-cause analysis, and implement sustainable improvements in coordination with relevant stakeholders.